Updated: May 11, 2026

Privacy Policy

T&D Air Conditioning ("we," "us," or "our"), a brand owned and operated by CCD Holdings, Inc., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request HVAC services, book or reschedule appointments, contact us by phone, email, or webform, subscribe to updates, pay an invoice or deposit if available, or otherwise interact with us.

Personal information we collect

We may collect the following categories of information:

Information you provide directly

  • Name

  • Email address

  • Phone number

  • Service address

  • Appointment details

  • Message contents and customer-service communications

  • Details about your HVAC equipment, service history, property access, or project scope

  • Photos, files, or notes you submit with a booking or estimate request

  • Newsletter subscription details

  • Payment-related details if you make a payment, approve an estimate, or maintain a card on file through one of our payment or booking providers

Information collected automatically When you visit this website, we and our website tools may collect:

  • Information about your browser, network, and device

  • Your IP address

  • Referring pages and pages viewed

  • Clicks, internal links, scrolling, searches, and timestamps

  • Cookie and similar-technology identifiers

Information collected through third-party workflows If you click “Schedule Online,” request service through an external booking flow, approve an estimate, or pay an invoice online, additional information may be collected by Housecall Pro (Codefied, Inc.), Squarespace Payments, or other vendors involved in scheduling, messaging, billing, fraud prevention, and payment processing.

Why we use your information

We use personal information for the following purposes:

  • To respond to inquiries and service requests

  • To schedule, confirm, reschedule, and perform HVAC services

  • To prepare estimates, proposals, contracts, invoices, work orders, and warranty records

  • To coordinate arrival windows, urgent appointments, and follow-up service

  • To operate, secure, troubleshoot, and improve our website and service workflows

  • To analyze website traffic and performance

  • To send newsletters, promotions, or service reminders if you subscribe or otherwise allow us to do so

  • To process payments, deposits, refunds, and billing issues if online payment tools are used

  • To document work performed, equipment condition, and job-related communications

  • To detect fraud, misuse, spam, or technical issues

  • To comply with legal obligations, resolve disputes, and enforce our agreements

For clarity, our processing generally happens because you asked us to provide information or services, because you consented to a specific activity such as marketing or non-essential cookies, because we need to run and secure our business and website, or because applicable law requires or permits us to do so.

Cookies and analytics

We use cookies and similar technologies to operate the website and understand how visitors use it. Necessary cookies help the site function. If enabled on our site and accepted through our cookie settings, analytics cookies help us understand traffic, site activity, and engagement. Our Cookie Policy provides more detail, including cookie categories and user controls.

How we disclose information

We may disclose personal information to the following categories of recipients:

  • Squarespace, which hosts and supports our website

  • Housecall Pro, which we use for scheduling, customer communication, invoicing, and service management

  • Google Analytics, which helps us understand website traffic and improve user experience

  • Squarespace Payments and other secure payment processors, if you make a payment through our website or store payment information for future transactions

  • Email, messaging, customer-service, IT, hosting, spam-prevention, or security vendors that help us run our operations

  • Professional advisors such as accountants, insurers, or attorneys when reasonably necessary

  • Government agencies, law enforcement, regulators, or courts when required by law or legal process

  • A buyer, successor, or acquiring entity if all or part of our business is sold, transferred, or reorganized

We do not sell personal information for money, and we do not share personal information for cross-context behavioral advertising. If you later add ad-tech or retargeting tools, this statement must be reviewed before publication.

External booking, payment, and linked services

Our website may link to third-party tools or pages, including external booking, social-media, financing, or payment pages. When you leave our website or continue service on a third-party page, that provider may collect and process information under its own privacy notice and terms. We encourage you to review those policies before submitting information on third-party pages.

Marketing emails and communications

If you subscribe to our newsletter, maintenance reminders, or promotional updates, we may send you marketing emails. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at service@tdairconditioning.com. We may still send transactional or service-related messages, such as appointment confirmations, invoice notices, estimate approvals, warranty communications, or safety-related updates.

Data retention

We retain personal information only for as long as reasonably necessary for the purposes described above, unless a longer retention period is required or permitted by law. Our default retention approach is:

  • General inquiries that do not become customers: up to 24 months after the last meaningful contact

  • Estimates, proposals, appointment records, service history, and job documentation: generally 4 years after completion, expiration, or closure

  • Invoices, payment records, tax records, and accounting support: generally 7 years

  • Newsletter or marketing-list records: until you unsubscribe or after 24 months of inactivity, whichever comes first, unless we need to maintain a suppression record

  • Cookie preferences: as described in our Cookie Policy

  • Warranty or dispute files: for the applicable warranty period and a reasonable follow-up period

We may keep information longer when necessary to establish, exercise, or defend legal claims; comply with tax, accounting, insurance, or regulatory obligations; or enforce our agreements.

Your choices and rights

You may contact us to request:

  • Access to the personal information we maintain about you

  • Correction of inaccurate information

  • Deletion of information, subject to legal, security, accounting, warranty, dispute, and operational exceptions

  • Removal from our marketing communications

We may take reasonable steps to verify your identity before fulfilling a request. We aim to respond within 24 to 72 hours, although we may need more time for complex requests or where the law allows additional time.

You may also:

  • Unsubscribe from marketing emails at any time

  • Manage cookie preferences through our cookie banner or settings tools

  • Use browser controls to block or delete cookies, recognizing that some site features may not function properly if you do so

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Please do not send sensitive information unless requested

Please do not send Social Security numbers, driver’s-license numbers, financial account credentials, health records, passwords, or other highly sensitive information through ordinary webforms or email unless we specifically request it and provide a secure way to send it.

Children’s privacy

This website is intended for adults seeking HVAC services for a home, business, or property. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, tools, or legal obligations. When we do, we will post the revised policy on this page and update the effective date above.

Contact us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

T & D Air Conditioning
3200 S Andrews Ave STE 104 Fort Lauderdale, FL 33316
service@tdairconditioning.com
+1 (954) 922-7010